Flysopic Privacy Policy

Effective Date: December 4, 2024

At Flysopic, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website www.flysopic.com or make a purchase from our online store. By using our website, you consent to the collection and use of your information as described in this policy.

Please review this Privacy Policy carefully to understand how your personal information is handled. If you have any questions, feel free to contact us at info@flysopic.com.

1. Information We Collect

Flysopic collects both personal and non-personal information in order to provide a better service to our customers.

Personal Information

When you visit our website or make a purchase, we may collect the following personal information:

  • Name: Full name of the individual making the purchase or using our services.
  • Email Address: Used for order confirmations, shipping updates, and promotional communications.
  • Billing and Shipping Address: Address details required to process orders and deliver products.
  • Phone Number: For customer support or order-related inquiries.
  • Payment Information: Credit/debit card numbers or other payment details, which are processed securely via third-party payment processors.
  • Account Information: If you create an account with us, we may collect your username, password, and other account-related data.

Non-Personal Information

We may also collect non-personal data automatically as you use our website, including:

  • IP Address: Your device’s IP address, which helps us monitor traffic and ensure site security.
  • Browser Information: Information about your device and browser type, used to optimize our website for different systems.
  • Usage Data: Data regarding how you interact with our website, such as the pages visited and the products viewed.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our site. Cookies are small text files placed on your device to track your preferences and website usage. You can adjust your browser settings to refuse cookies or notify you when cookies are being used, though this may affect your website experience.

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • Order Processing: To process and fulfill your orders, including shipping and billing.
  • Customer Support: To respond to your inquiries, provide customer service, and address any issues you may encounter.
  • Personalization: To customize your experience, offering relevant products and recommendations based on your preferences.
  • Marketing and Promotions: To send you promotional emails, newsletters, or offers that may interest you. You can opt-out of these communications at any time by clicking the unsubscribe link in the emails we send.
  • Improving Our Website: To monitor site performance and improve functionality based on user activity and feedback.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations, such as processing refunds or handling disputes.

3. How We Protect Your Information

We take data security seriously and implement various security measures to protect your personal information. Some of the measures we use include:

  • Encryption: We use SSL (Secure Socket Layer) encryption technology to protect sensitive information such as payment details during transmission.
  • Secure Payment Processing: Payments are processed through third-party providers who follow strict security standards and comply with industry best practices, including PCI DSS (Payment Card Industry Data Security Standard).
  • Access Control: We limit access to personal data to authorized employees and service providers who need it to perform their duties.

Despite our efforts to protect your data, no method of transmission over the internet is completely secure. While we use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

4. Sharing Your Information

Flysopic will never sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

  • Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in operating our website, processing payments, fulfilling orders, or providing other services. These third parties are contractually obligated to maintain the confidentiality and security of your information.
  • Business Transfers: In the event of a merger, acquisition, or sale of Flysopic, your personal information may be transferred to the new entity.
  • Legal Requirements: We may disclose your information if required to do so by law, or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or investigate fraud or other activities.

5. Your Choices and Rights

As a user, you have certain rights and choices regarding the personal information we collect:

  • Access and Update Your Information: You have the right to access and update your personal data. You can log into your account to review or change your information.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails or newsletters, you can opt-out by following the unsubscribe instructions included in each email.
  • Cookie Preferences: You can manage your cookie preferences by adjusting your browser settings. Note that disabling cookies may affect your experience on our site.
  • Delete Your Account: If you wish to delete your account or request that we remove your personal information, please contact us at info@flysopic.com. We will comply with your request unless we need to retain your information for legal or business purposes.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Flysopic. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Flysopic does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 13, please contact us at info@flysopic.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates to this policy will be posted on this page, and the “Effective Date” will be updated accordingly. By continuing to use our website after any changes, you accept the revised Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, or if you would like to exercise any of your rights, please contact us: